Refund Policy

1. Australian Consumer Law

Your rights under Australian Consumer Law are not excluded, restricted, or modified by this Refund Policy.

If the course or service has a major problem, is not delivered as described, or fails to meet a consumer guarantee that applies under Australian Consumer Law, you may be entitled to a remedy.

Depending on the circumstances, a remedy may include repair, replacement, cancellation, refund, partial refund, or another appropriate solution.

2. Change of Mind

We do not provide refunds simply because:

1. you changed your mind;
2. you decided after purchase that the course was not for you;
3. you found another course, coach, program, or offer you prefer;
4. your personal circumstances changed;
5. you no longer have time to complete the course;
6. you did not access the course;
7. you did not complete the course;
8. you did not participate fully;
9. you did not implement the course content; or
10. you expected a particular personal, financial, emotional, business, or lifestyle result.

This does not limit any rights you may have under Australian Consumer Law.

3. Digital Course Access

From Rogue To Riches may include digital products, videos, recordings, worksheets, downloads, online lessons, templates, community access, coaching materials, or other digital resources.

Once digital access has been provided, refunds are generally not offered for change of mind, non-use, lack of participation, or failure to complete the course.

However, we will always honour your rights under Australian Consumer Law.

4. No Guaranteed Results

From Rogue To Riches is a personal development, mindset, coaching, and education-based course.

We do not guarantee that you will make money, transform your life, build a business, improve your relationships, overcome personal challenges, change your habits, or achieve any specific result.

Your outcomes depend on many factors, including your personal circumstances, mindset, effort, consistency, decisions, environment, honesty, emotional readiness, and willingness to apply the material.

Testimonials, examples, case studies, and personal stories are not guarantees that you will achieve the same or similar results.

5. Money-Back Guarantees

If a specific money-back guarantee is advertised on the sales page or checkout page, the exact terms of that guarantee will apply.

To claim under an advertised guarantee, you may be required to show that you genuinely participated in the course and made a reasonable effort to complete and apply the material.

This may include evidence that you:

1. accessed the course;
2. watched the required lessons;
3. completed the required worksheets or exercises;
4. attended live calls or sessions where applicable;
5. submitted required tasks where applicable;
6. asked for support where needed; and
7. implemented the course content in good faith.

Any money-back guarantee is in addition to your rights under Australian Consumer Law.

If no specific money-back guarantee is advertised at the time of purchase, no results-based refund or change-of-mind refund applies.

6. Payment Plans

If you purchase the course using a payment plan, you agree to pay all instalments by their due dates.

A payment plan is a commitment to pay the full course fee over time. It is not cancelled simply because you stop using the course, stop attending, stop participating, or change your mind.

If a payment fails, we may contact you to update your payment details. If payment remains overdue, we may suspend your access to the course until the account is brought up to date.

We reserve the right to recover overdue amounts, including reasonable recovery costs, where permitted by law.

This does not limit any rights you may have under Australian Consumer Law.

7. Failed Payments and Suspended Access

If your payment fails, your course access may be paused, restricted, or suspended until payment is received.

We may attempt to process the payment again or contact you to update your payment method.

You remain responsible for any outstanding instalments or amounts owed unless we agree otherwise in writing or unless you are entitled to a remedy under Australian Consumer Law.

8. Live Calls, Coaching Sessions, and Events

If the course includes live coaching calls, group sessions, webinars, workshops, or events, we may reschedule them where reasonably necessary.

If you miss a live call, session, webinar, or event, this does not automatically entitle you to a refund.

Where recordings are provided, they may be made available for a limited time or for the duration stated on the sales page or course platform.

If we cancel a live component and do not provide a reasonable replacement, alternative, recording, credit, or other suitable remedy, we will assess the situation fairly and in accordance with Australian Consumer Law.

9. Bonuses

Any bonuses included with From Rogue To Riches are provided as additional value and may be subject to conditions, availability, deadlines, or access limits.

Bonuses have no separate cash value unless expressly stated.

Failure to use, access, download, or complete a bonus does not automatically entitle you to a refund.

We may substitute a bonus with something of similar value where reasonably necessary.

10. Refund Request Process

To request a refund, email roguetoriches@gmail.com with:

1. your full name;
2. the email address used to purchase;
3. your purchase date;
4. your order number or receipt, if available;
5. the reason for your request;
6. details of the issue you experienced; and
7. any supporting information or evidence.

We will review your request and respond within a reasonable time.

We may ask for additional information so we can properly assess your request.

11. Assessment of Refund Requests

Refund requests are assessed on a case-by-case basis.

When assessing a refund request, we may consider:

1. the nature of the product or service purchased;
2. whether course access was provided;
3. whether the course was accessed or used;
4. whether the issue relates to a consumer guarantee;
5. whether a specific advertised guarantee applies;
6. whether you completed any required guarantee conditions;
7. whether the issue can be reasonably fixed;
8. whether a replacement, extension, credit, or support option is appropriate; and
9. any applicable legal obligations.

We aim to deal with refund requests fairly and reasonably.

12. Approved Refunds

If a refund is approved, it will usually be processed back to the original payment method.

Processing times may vary depending on the payment provider, bank, card issuer, or platform used.

Any transaction fees, currency conversion fees, or third-party charges may be handled according to the rules of the relevant payment provider.

13. Chargebacks and Payment Disputes

If you have an issue with your purchase, please contact us first at roguetoriches@gmail.com so we can attempt to resolve it.

If you lodge a chargeback or payment dispute without first contacting us, we reserve the right to provide evidence of your purchase, course access, course usage, communications, payment plan agreement, and these policies to the payment provider.

This does not limit any legal rights you may have.

14. Course Access After Refund

If a refund, cancellation, or chargeback is approved, your access to the course, community, bonuses, recordings, downloads, and related materials may be removed.

You must stop using and delete any downloaded materials unless otherwise agreed in writing.

You must not continue to use, copy, share, resell, distribute, or rely on the course materials after a refund or cancellation.

15. Contact

For refund questions or refund requests, please contact:

Mark Anthony
From Rogue To Riches
Email: roguetoriches@gmail.com
Website: fromroguetoriches.com
ABN: 30 781 343 672